Care Quality Commission new strategy

The Care Quality Commission, who are responsible for checking whether hospitals, care homes and care services are meeting national standards, have just published their new strategy for 2013-2016.

Care Quality Commission Strategy

The Commission are making radical changes to the way they inspect and regulate services, to make sure that these services provide people with safe, effective, compassionate and high-quality care, and to encourage improvements to be made. Their goal is to be on the side of the people who use care services and always put users interests first.

The changes they are making include:

  • appointing a Chief Inspector of Hospitals, a Chief Inspector of Social Care and Support, and considering the appointment of a Chief Inspector of Primary and Integrated Care.
  • developing new fundamental standards of care.
  • ensuring inspectors specialise in particular areas of care and lead teams that include clinical and other experts.
  • introducing national teams in NHS hospitals that have specialist expertise to carry out in-depth reviews of hospitals with significant or long-standing problems.
  • improving their understanding of how well different care services work together by listening to people’s experiences of moving between different care services.
  • publishing better information for the public, including ratings of services.
  • strengthening the protection of people whose rights are restricted under the Mental Health Act.

These changes will come into effect in NHS hospitals and mental health trusts first, because it is recognised that there is an urgent need for more effective inspection and regulation of these services. The Commission will then extend and adapt their approach to other sectors between 2014 and 2016.

Find out more about the Care Quality Commission’s work on their website.

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